Resolving myLife Email Delivery Issues: A Step-by-Step Guide

Resolving myLife Email Issues can be frustrating, especially when it’s an important message you’re waiting for. If you’re a Unisa student and your myLife email isn’t arriving as expected, there are a couple of places you can check to resolve this issue. Let’s dive into the specifics:

Multi Factor Authentication

You need to make sure that you set it up in order to access your emails: Enhancing Security at UNISA: The Essential Guide to Multi-Factor Authentication (MFA)

Email stuck in Junk/Spam

Often, important emails mistakenly end up in the Junk or Spam folders. This is the first place you should check to resolve myLife Email Issues. It’s important to remember that some email providers automatically delete emails from these folders after 30 days. So, make it a habit to periodically review these folders to ensure you’re not missing anything important.

Email Stuck in Quarantine

If you’ve already checked your Junk folder and found nothing, in order to resolve myLife Email Issues the next step is to look in the Quarantine section. This is a bit more complex, but I’ll guide you through it. Here you can find detailed instructions from Microsoft.

Step-by-Step Guide to Releasing an Email from Quarantine:

Access the Quarantine Page: Start by visiting Microsoft’s Quarantine Page. You’ll need to log in with your credentials:

Navigate to Quarantined Emails: Once logged in, you’ll be taken to the page where emails are held in Quarantine.

Identify the Email: Look for an email with the subject “Email Verification” from a sender that starts with “Verify…”. This is likely the email you’re missing.

Release the Email: Select the email and choose the “Release email” option.

Confirm the Release: A prompt will appear asking for confirmation. Confirm by selecting “Release Message”.

Confirmation and Retrieval: Once you see a confirmation message, the email will be moved to your inbox.

Check Your myLife Mailbox: Now, head over to your myLife mailbox. The released email should be there, ready for you to view.

Additional Tips:

Regular Checks: Make it a routine to check your Junk/Spam and Quarantine folders regularly to avoid missing out on important communications.

Whitelist Important Senders: To prevent future emails from landing in Junk or Quarantine, consider adding the sender’s email address to your whitelist or safe sender list.

Stay Updated: Keep your email client updated to ensure you’re using the latest security and filtering features.


By following these steps, you can effectively manage and resolve email delivery issues with your myLife account. Remember, staying proactive about checking various email folders can save you a lot of trouble. Happy studying, and stay connected!

View the Unisa Groups Knowledge Base

Do not forget to follow the rules!

You are now leaving Unisa Groups

If you get "Expired Link", search using the bot - Joining groups using UnisaGroupsBot

Unisa Groups provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by Unisa Groups, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.

You will be redirected to
in 5 seconds...

Click the link above to continue or CANCEL