Support Telegram UNISA

Get help from Unisa and the role of Telegram Admins

You likely ended here because you want to get help with something where we can not assist.

Help options are listed at the bottom.

, and this is a fact that is often overseen when we deal with our fellow students. We are independent from UNISA and we help other students in our free time. There are a ton of knowledgeable people in the groups and chances are, someone else already has a solution for your problem. But sometimes… there is nothing we can do, and you have to reach out to UNISA.

The role of admins

  • There are 4500+ groups, and we have a small handful of active admins. The role of the admin is to maintain order. Not to be a subject matter expert, nor needed to be enrolled in the particular module they’re present in. The admins are also fellow students. As it is a Student Community, founded by students, and run by students, none of the admins are employed by UNISA, nor compensated for their work.
  • There are some admins, who grow groups, encourage collaboration and are experts in a subject. This is not a role of the admin, however they are being a great example.
  • Admins are not obligated to respond to inboxed messages, use the bot (see below) for enquiries.

What we CAN NOT help with:

All the contact information is available on UNISA’s website:
Student Assistance:
Telephone: 0800 00 1870

WhatWhere to try
Registration/Application Status– Web Tool:
Student assistance
– Email: [email protected]
– Telephone: 0800 00 1870
Financial Queries– Email: [email protected]
– Telephone: 012 429 2441 / 012 429 4299
Invigilator App Queries– Documentation:
– Web Support:
– WhatsApp: 073 505 8273
All Queries– Telephone: 0800 00 1870
– Live Chat: On, bottom right corner.

Other options to get help

For general question, try asking your question in:

For module specific questions you can ask in:

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