You likely ended here because you want to get help with something where we can not assist.
Help options are listed at the bottom.
q , and this is a fact that is often overseen when we deal with our fellow students. We are independent from UNISA and we help other students in our free time. There are a ton of knowledgeable people in the groups and chances are, someone else already has a solution for your problem. But sometimes… there is nothing we can do, and you have to reach out to UNISA.
The role of admins
- There are 4500+ groups, and we have a small handful of active admins. The role of the admin is to maintain order. Not to be a subject matter expert, nor needed to be enrolled in the particular module they’re present in. The admins are also fellow students. As it is a Student Community, founded by students, and run by students, none of the admins are employed by UNISA, nor compensated for their work.
- There are some admins, who grow groups, encourage collaboration and are experts in a subject. This is not a role of the admin, however they are being a great example.
- Admins are not obligated to respond to inboxed messages, use the bot (see below) for enquiries.
What we CAN NOT help with:
All the contact information is available on UNISA’s website:
Student Assistance: https://www.unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries/
Telephone: 0800 00 1870
| What | Where to try |
| Registration/Application Status | – Web Tool: https://myadmin.unisa.ac.za/tool/406818c5-9e45-4aac-b740-b47e12345443/default.do – Student assistance – Email: [email protected] – Telephone: 0800 00 1870 |
| Financial Queries | – Email: [email protected] – Telephone: 012 429 2441 / 012 429 4299 |
| Invigilator App Queries | – Documentation: https://adovh.unisa.ac.za/mod/page/view.php?id=23 – Web Support: https://invigilator.app/student-support-faq/ – WhatsApp: 073 505 8273 |
| All Queries | – Telephone: 0800 00 1870 – Live Chat: On https://www.unisa.ac.za/, bottom right corner.  |
Other options to get help
For general question, try asking your question in:
- The Student Lounge
- The Group specific for your Degree Joining groups using Unisa-groups.co.za / Joining groups using UnisaGroupsBot
For module specific questions you can ask in:
- the relevant module’s group Joining groups using Unisa-groups.co.za / Joining groups using UnisaGroupsBot
- the Module’s Forum
- read the Tutorial letter 101, there are usually information on how to reach out to eTutors / Lecturers / Professors