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Expired Link! What now?

Have you ever clicked on a link to join a study group, only to be met with the dreaded “Expired Link” message? It’s a common issue that many students face, but it’s not the end of the road. In fact, 90% of the time, this message indicates that you’ve been banned from the group. But don’t worry! There are a few steps you can take to rectify the situation and get back to collaborating and learning with your peers.

Here’s what you need to do (do all steps)

1. Complete the Verification Process

The first thing you should check is whether you have completed the necessary verification process to join the group. Many groups require new members to verify their identity or student status to protect the integrity and safety of the group. If you haven’t completed this step, it’s likely the reason you’re facing this hurdle.

  • How to Verify: Follow the verification link provided by the group. This process verifies your unisa email address to prove that you are eligible to join. How Do I Verify?

2. Use the Search Bot

If you’re sure you’ve already completed the verification process, the next step is to use the group’s search bot. Using the bot to search for your study group, it removes any bans that have not been lifted.

  • How to Use the Bot: Access the bot through the group’s platform and use it to search for the group or material you were initially trying to access. The bot’s automated system will detect your search as an intent to join and remove any bans that are preventing you from accessing the group. Joining groups using UnisaGroupsBot.

3. Reach Out to the Admins

The admins can manually review your case and remove the ban if it was placed in error. However, it’s crucial to follow the steps above before reaching out to them to ensure a smoother resolution process.

  • How to Contact Admins: Use the /admin command in the group’s bot interface. This will direct your message to the administrators. Be sure to explain that you have already completed the verification process and attempted to resolve the issue through the search bot. Note: They will check if you did the above steps.


Facing an “Expired Link” message can be a minor setback, but it’s often easily resolved by following the steps outlined above. Remember, the key is to ensure you’re fully verified, use the search bot, and, if needed, communicate with the group’s admins. By taking these steps, you’ll be back to participating in your study group and making the most of your academic journey in no time.

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If you get "Expired Link", search using the bot - Joining groups using UnisaGroupsBot

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